gentryclimbs.com is committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, were here to help with our straightforward Return and Refund Policy.
For any returns, please email us at [email protected] to initiate the process. We kindly ask that you request a return within 30 days of your purchase. Please include your order number and the reason for the return in your email to help us serve you better.
Here are the key points of our Return and Refund Policy:
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
- We do not accept returns on final sale items, gift cards, or customized products.
- Customers are responsible for return shipping costs unless otherwise agreed upon by our customer service team.
- All refunds will be processed back to the original form of payment within 5-7 business days after we receive the returned item.
- Please note that shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges
If you would like to exchange an item for a different size or color, please email us at [email protected] to check for availability and arrange the exchange process.
Contact Us
If you have any further questions about our Return and Refund Policy, feel free to reach out to us via email at [email protected]. Our customer service team is here to assist you with any inquiries or concerns you may have.